Most asked questions:
More frequently asked questions:
Where is my Product Key?
For Trial Versions, your product key is displayed on-screen
and also e-mailed to you after confirming your request for a trial download.
Click here if you need
us to re-send your trial key.
For Retail Versions, your product key is displayed on-screen after
you complete your purchase and also sent by e-mailed. If you are paying
by Electronic Funds Transfer, there may be a delay in processing.
If you have your
Subscriber ID handy, you can look up your product key
What GPS models will work with SWIFT
SWIFT WX will work with any NMEA-compliant GPS device. Most
GPS models are NMEA-compliant, including Delorme, Garmin, Lowrance, and Magellan
models. Review your product manual or manufacturer websites to determine if a certain GPS
model is NMEA-compliant. Also, a data cable may be required to connect your GPS to your computer (unless you have a Bluetooth-enabled device).
Can SWIFT WX integrate with Delorme
Street Atlas or Microsoft Streets and Trips?
No, SWIFT WX does not integrate with other mapping software. But you may import
GIS mapping files of any of the following formats:
- Bently MicroStation DGN (*.DGN)
- AutoDesk Interchange File (*.DXF)
- ESRI ArcInfo Export (*.E00)
- ESRI Band Interleaved By Line (*.BIL)
- ESRI Shapefile (*.SHP)
- MapInfo Interchange Format (*.MIF)
- MapInfo TAB (*.TAB)
- TIFF/GeoTIFF Image (*.TIF/*.TIFF)
- TIGER/Line File (*.RT2)
How do I download data while on
Mobile data retrieval usually means a cell-phone Internet connection, and SWIFT
WX will work with any Internet connection. Options for cellular Internet connections
depend on your cellular provider, but most have options for around $50 per month.
How do I animate maps?
Click View > Toolbars > Animation Toolbar to display the
Each time you download the latest image, it will be appended to the animation frames.
You must have at least 2 frames before you can animate.
How do I view higher-resolution Radar?
By default, SWIFT WX Professional loads composite, national radar when started. You may notice it gets block
(or pixelated) when you zoom in closer. To view higher-resolution radar of a certain area, use the Map
Catalog to select a site-level/city-level radar.
The Map Catalog is located behind the "Map Layers" window on the right-side of the screen. Click
the tab at the bottom of this window named Map Catalog.
An animated video of this process is available in the Getting Started guide:
What does a white X with a line with dots indicate?
The X with the line and dots are called Storm Tracks.
The X is where the storm center is, and the line is the direction it
is moving. Each dot represents 15 minutes. If you click on the line or the
using the Select Tool, you can see the path of the storm displayed
on screen with estimated times of arrival.
"Run-time Error '91'" when setting up Position Tracking
This occurs when you are making changes to Position Tracking Settings but do not have the Position Tracking layer
enabled. To correct this, check the box next to "Position Tracking" in the Map Layers window (upper-right of screen).
Then you may proceed to edit your Position Tracking settings.
Note: This bug will be fixed in the next update
I keep getting "Repositioned outside of image boundries" errors
This is caused by your computer's Regional and Language Options. The coordinate system
in SWIFT WX Professional is based on the English/United States decimal system. If you live in another country than United
States, you may experience this problem.
If you wish to test out the program, you may temporarily change your cultural settings by following these steps:
1. Click Start > Control Panel > Regional and Langauge Options
2. On the Regional Options tab (default) select English (United States)
3. Click OK
4. Reinstall SWIFT WX
I am having trouble running SWIFT WX Professional on Windows Vista
Some users of Micrsoft's Windows Vista have reported problems with the default installation of SWIFT WX Professional. What
is causing the problems is related to User Accounts Control.
** You MUST have UAC (User Accounts Control) enabled in order to use SWIFT WX professional on Windos Vista OS **
If you have any difficulty, here are the exact steps to ensure SWIFT WX Professional will install corectly:
- Uninstall any existing installations of SWIFT WX Professional from your computer
- Turn on User Accounts Control (UAC) under Control Panel > User Accounts
- Install SWIFT WX Professional by Right-Clicking it, and selecting "Run As Administrator"
(Click here if you need to re-download)
- Click here to download a Registry Patch to your computer
- Unzip the file VistaFixForRegistry.reg and execute it to apply the patch.
- Run SWIFT WX Professional from the Desktop Shortcut or from the Start Menu (Do NOT Run As Administrator)
If you continue to have problems, see this list of solutions:
If you continue to experience problems, please contact support.